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You can register gain access to the biGENIUS-X Help Center by sending an email to our support team.

‍As an authorized person (e.g. customer, partner) you will receive a message from the biGENIUS team that your access has been activated for you.

Technical support that is included in your license fee covers bug fixes and any other technical issues but not including professional training that is not related to any malfunction in the biGENIUS software.

For additional professional services, please contact our customer success team. Current users are advised to contact us via the support portal for prompt response.

As a biGENIUS user, we recommend you to sign up to gain access to our community and help center, where you can submit tickets for prompt assistance.

You can register gain access to the biGENIUS Community and Help Center by sending an email to our support team.

Once you fill in the demo form, a biGENIUS expert will schedule a meeting with you to walk you through the product according to the information you provide. That is why it is advised to fill in as many details as you can so we can prepare the most relevant information for your demo.

A JumpStart is a paid workshop session led by a biGENIUS expert where you are given a license for a limited time and can use the product for the duration of the workshop. It requires detailed information about your use case and expectation for the session to be effective. You can request a JumpStart.